Frequently Asked Questions

    

Does Kakadu Software offer reseller discounts?

Kakadu Software does not offer any reseller discounts.
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How can I pay an outstanding quote or invoice?

You can pay an outstanding quote by choosing one of the payment options at the bottom of your order form or invoice. If you do not have an order form/invoice or require assistance please contact us at info@kakadusoftware.com.
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Can I get a refund, exchange or upgrade after purchasing a server product license?

Yes, you can request a refund or exchange/upgrade your licence up to 30 days after the original product date of purchase. After the 30-day period, standard pricing for upgrades will apply and exchanges/refunds will not be available. To request a refund/exchange...
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What kind of support does Kakadu Software offer?

Kakadu Software does not provide specific support however technical support can be found readily in the active user community’s Yahoo Group Forum. Should you discover any issue and have consulted the forum and still require assistance please contact...
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Does the licence fee include software maintenance?

All of our annual licences include automatic software updates and bug fixes for the period that the licence is maintained.
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How do I update my contact details?

Login in to the website and then hover the mouse over the Logout tab to access your account and uodate your contact details.
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How can I reset my Kakadusoftware.com password?

By hovering your mouse of the Login tab of our website you can select “Forgot Password?” and reset you password.  If you are unable to reset your password this way please contact us at info@kakadusoftware.com for assistance.
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Is it okay for our legal department to make some changes to your Standard Licence Terms?

Within Kakadu Software’s current pricing structure, we’re unable to make any changes to our Standard Licence Terms. Any special conditions may instead be noted on your order form.
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What performance benefits does the Speed Pack offer?

On all Intel Core processors, running on 64-bit operating systems, version KDU-S7.5 achieves significant speedups for decompression and compression in comparison with the regular Kakadu version KDU-7.5, ranging from around 30% to 60%. On the Haswell...
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Who has access to product source code?

Source code access is available only to the nominated technical and billing contacts of a Kakadu Software licence. To become a point of contact for a licence and have access to source code, please contact your nominated technical or billing contact(s)....
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